A national Canada Post service disruption is underway, but the City of Saint John is reminding residents that municipal payments are still due. To avoid potential late penalties, it’s important to know your payment options while the mail service is paused.

Your Bills Are Still Due

According to an official notice from the City of Saint John, the mail disruption prevents the city from sending out utility bills for meter customers that were printed on September 18th. However, these payments are still due by October 20th.

The City states that late penalties may still apply to overdue accounts, even if you did not receive a paper bill in the mail. This also applies to other payments like parking tickets.

How to Pay Your Bill

You have several options to ensure your payments for water, sewer, and parking tickets are made on time:

• Online: You can use the city’s online payment system.
• By Phone: Call the Customer Service Centre at (506) 658-4455 to make a payment.
• In Person: Visit the Customer Service Centre on the Ground Floor of City Hall at 15 Market Square. Hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding holidays.

What About Other Mail?

If you need to send mail to the City of Saint John, you can drop it off directly at City Hall during regular business hours. The City also noted that any vendors waiting for cheques will be contacted directly to arrange payment.

If you are unsure about an outstanding invoice or have any questions, you are encouraged to contact the Customer Service Centre.

Frequently Asked Questions

Will I be charged a late fee if my bill never arrived?

Yes, the City of Saint John has stated that late penalties may still apply. It is your responsibility to ensure payment is made by the due date of October 20th.

What if I don’t know how much I owe?

If you are uncertain about an outstanding invoice, contact the City of Saint John Customer Service Centre at (506) 658-4455 or by email at service@saintjohn.ca.

Can I still pay my bill through my bank?

Yes, you can typically pay your utility bills through your financial institution’s online banking portal. Be sure to use your correct account number.

How long will the mail disruption last?

The city’s notice does not specify the duration of the Canada Post service disruption. Residents should plan to use alternative payment methods until the postal strike is resolved.