If you rely on Virtual CareNB for your medications, relief is on the way. The New Brunswick government is promising faster prescription renewals following widespread complaints about delays. Patients faced long wait times for routine medications after the province launched the new virtual system last month.

New Options for Prescription Renewals

According to a recent report by CBC News, Health Minister John Dornan announced the province is introducing an online prescription renewal option. The government is also adding a dedicated renewal menu to TeleCare 811. These changes aim to streamline the process and reduce wait times for patients.

Dornan admitted the health department underestimated the demand for the service. Officials did not anticipate how many people relied on virtual care for simple renewals. He noted the high number of residents without a primary care provider directly contributed to the surge in requests.

Working with Pharmacists

The health department plans to collaborate closely with the New Brunswick College of Pharmacists and the New Brunswick Pharmacists Association. This partnership will identify and remove barriers that prevent pharmacists from renewing prescriptions directly.

Dornan urged residents to use their primary health care provider or a local pharmacist if they have one. He emphasized that virtual care serves as a good backup but should not replace an existing family doctor or nurse practitioner. He also advised patients to plan ahead and request renewals well before their medication runs out.

Frequently Asked Questions

What changes are coming to Virtual CareNB?

The province is adding a direct online prescription renewal option and a specific menu choice on TeleCare 811 to speed up the renewal process.

Why did patients experience delays?

The Department of Health underestimated the volume of prescription renewal requests when they launched the new Virtual CareNB system on June 30.

Who should use the virtual care service for prescriptions?

You should use the virtual service if you do not have a primary care provider. If you have a family doctor or a regular pharmacist, the health minister advises you to go to them first.