The Saint John Airport is making changes to its terminal. If you fly out of YSJ this spring, you will notice new seating and updated signs. These upgrades come directly from passenger feedback.

Terminal Upgrades

Airport officials are focusing on the passenger experience as part of their five year strategic plan. Based on survey responses, the airport is installing new seating near the security screening and arrivals areas. You will also see new wayfinding signage this spring. This makes navigating the terminal much simpler.

Passenger Feedback Survey

The airport collects this feedback through a passenger experience survey available via QR codes inside the terminal. Management reads every submission to identify what works and what needs improvement. To encourage participation, YSJ offers a cash prize draw. Recent winners include Lawrence MacFadyen for December and Axel Steeves for January.

The airport encourages you to keep sharing your thoughts. You can read the full update directly from the Saint John Airport website.

Frequently Asked Questions

What new upgrades are coming to the Saint John Airport?

The airport is adding new seating near security and arrivals along with new wayfinding signage this spring.

How does the airport collect passenger feedback?

Passengers can fill out a survey by scanning QR codes located throughout the terminal.

Is there a reward for completing the YSJ passenger survey?

Yes. The airport enters survey participants into a monthly draw for a cash prize.