A technical outage is currently impacting the City of Saint John’s customer service functions, affecting how you can make payments and access account information. The city announced the disruption in a notice posted to its official website, advising residents of several key service interruptions.

If you need to contact City Hall, expect significant limitations until the issue is resolved.

What Services Are Affected?

The technical problems have temporarily shut down several essential services. According to the City, the following functions are unavailable:

• Phone Payments: You cannot process any payments over the phone.
• Billing and Account Info: Staff cannot access billing information or look up resident accounts.
• In-Person Payments: While some in-person payments may be possible, the service is extremely limited.

How to Make Payments and Get Help

The City encourages you to use its online payment portal, which remains operational. You can make payments online by visiting saintjohn.ca/en/payments.

For any services that cannot be completed online, the best approach is to wait until the system is fully restored. If you have urgent questions, you can contact the Customer Service department, but keep in mind their ability to help is limited during the outage.

• Phone: (506) 658-4455
• Email: service@saintjohn.ca

Officials have stated they will provide an update once all services are back to normal.

Frequently Asked Questions

Can I still pay my water bill or property taxes?

Yes. The city’s online payment system is not affected by the outage. You are encouraged to make any necessary payments online at the City of Saint John’s payment portal.

What specific services are unavailable?

The main disruptions are the inability to process payments over the phone, look up billing or account information, and offer full payment services in person.

Is there a timeline for when services will be restored?

The City of Saint John has not provided an estimated time for when the technical issues will be resolved. They have committed to releasing an update as soon as services are fully restored.

Who should I contact if I have an urgent issue?

You can still call the Customer Service line at (506) 658-4455 or email service@saintjohn.ca. However, be aware that their ability to assist with account-specific inquiries is limited during this time.