If you have business to conduct with the City of Saint John, take note of a temporary change in hours for the Customer Service Centre. The city has announced a brief closure for both in-person and phone services in the afternoon.

Details of the Closure

According to a notice posted on the city’s official website, the Customer Service Centre will be closed on Tuesday, December 16, 2025, from 3:00 p.m. to 4:30 p.m.

Regular operations are scheduled to resume the following morning, Wednesday, December 17, 2025, at 8:30 a.m.

What Are Your Options?

During the 90-minute closure, you can still access many city services online. The city encourages residents to use the self-serve options available for payments and other services directly on its website at saintjohn.ca. This ensures that you can manage your needs without interruption.

Frequently Asked Questions

When exactly is the Customer Service Centre closed?

The centre will be closed to in-person and phone inquiries on Tuesday, December 16, 2025, from 3:00 p.m. to 4:30 p.m. AST.

Can I still pay my water bill or parking ticket during this time?

Yes. You can use the online self-serve and payment options available on the official City of Saint John website at any time.

When will the centre reopen?

Normal service will resume at 8:30 a.m. on Wednesday, December 17, 2025.

Why is the centre closing early?

The official notice does not state a reason for the temporary closure.